Today more than ever selling online is essential for any brand in Miami, and worldwide, and one of the best tools to achieve this is WhatsApp, so if you own a business and still don’t know how to turn this application into your sales channel, don’t worry, in Cute Digital Media we will tell you how to do it.
First, you should know why WhatsApp is an excellent tool to sell in Miami
When people make purchases in digital media, they prefer to have direct communication with the brand’s salespeople, since this way they feel that their doubts are answered immediately and the sale is more personalized. That’s why WhatsApp is the best option, as it allows you to generate quick answers, help users to quote a product or service and make your sales more organized and optimal.
If you’re still wondering how to sell by WhatsApp, don’t think twice, read on and get to work!
But, how to sell through WhatsApp Business?
It’s not just about answering messages from your customers, if you want to get the most out of this application you must optimize it to make it safe and comfortable for users, and above all for your business. Here we explain how to offer your products by WhatsApp like a pro!
- Download Whatsapp Business
The first step is to leave behind your conventional WhatsApp and start using WhatsApp Business, this application is very similar to the one you use daily, with the only difference that it is especially for business, as it allows you to organize contacts, create personalized messages, view statistics and include a catalog of products or services in your profile, this way people will have faster information about your business.
2. Create your business profile
The most common way to recognize people on WhatsApp is by their profile, so the app gives you the opportunity to have one for your business. So don’t forget to put every important detail of your brand in it, such as the name, logo, a description and include a catalog with the services or products you offer. This way customers will recognize you when they save you in their contacts.
3. In WhatsApp Business you can also include your opening hours and welcome phrases
Although you want to be 24/7 for your customers you know it’s impossible and that’s why WhatsApp Business gives you the opportunity to create a schedule, this way people will know at what times they can communicate with your brand. And if you don’t want to keep users waiting, WhatsApp gives you the option to create predetermined messages, whether they are welcome, sales or timeout messages, so you’ll keep the conversation active at all times and you won’t lose those potential customers.
4. Manage your chats
If your WhatsApp is about to collapse do not worry, it’s time to manage all your customer contacts and be organized when generating responses, so we recommend using WhatsApp Web in this way not only have a broader view of the application, but you can more easily manage messages from users. Ah! and WhatsApp Web you can open it on multiple computers so more people can help you manage this channel.
5. Include the WhatsApp button in your online advertising
Surely you’ve seen that when you visit a website there is a WhatsApp button that invites people to ask, quote or buy a product or service offered by the brand. Well, this way you can promote and attract users to your sales channel, so take advantage of your social networks and your website so that your potential customers contact you by WhatsApp.
After selling you must continue to communicate with your customers
If you already have your WhatsApp Business ready and you already receive all the sales of your business through this channel, you can still do more! You should not forget to always be aware of your customers, so take advantage of the application and send them messages that make them feel special and remember you, for example: Christmas greetings, invite them to an event, send promotions or show them a new product or service, this way people will always remember your brand and will continue making purchases. So take advantage of this tool to not lose communication with your customers.
And last but not least, do not forget to use WhatsApp stories, this tool will help you to always be present in the profile of your customers, so you can have a greater reach and users will be aware of the information of your business.
Now that you know how to turn your WhatsApp into the best sales channel, it’s time to use it in your business, and if you need help to reinforce your brand’s content, contact us! At Cute Digital Media we have services like mobile app development, content marketing, social media and web design that will surely interest you.
